I’ve just been away in the USA. It is amazing to experience the different standards in service from the UK. For example, in the hotel the tap wasn’t working right – I told reception and popped out for ten minutes – before I was back it was fixed! I had problems with the internet connection for my work and they went out of their way to help.
In a diner they didn’t have quite the meal I wanted and the manager said they would custom make a meal! All said in a very friendly and helpful way.
When I have had problems in the UK, I usually get a few grunts from staff and am hopeful to get any issues resolved.
What makes the difference?
Sure, in the USA some staff often work on tips and commission, however it goes deeper than that.
In NLP we talk about the Map is Not The Territory – some that on any NLP Practitioner training should be constantly reinforced. In other words we all take meaning from events based on our past experience.
If someone works from the belief that the ‘customer is always right’ they are going to react differently than if they have a belief that the customer is ‘always a right w*****’! I often find that seems to be the different beliefs between UK and USA – in fact recently I saw an episode of ‘The Restaurant’ where people compete to run a restaurant directed by Raymond Blanc – on one episode one guy running the restaurant started getting really rude to a customer because she said something was wrong with her food! I really find it amazing that this could happen, however I have frequently had experiences like this!
Basically we can either choose to work just to live, or we can choose to enjoy our work – whatever it is! The staff in the USA restaurant who were very friendly don’t have to put on an act – actually by being friendly they enjoy their work more.
If we ask ourselves better questions, we can make our lives better. Like every morning ask yourself ‘how can I enjoy today even more?’ or ‘what can I do to grow as a person today?’.
NLP involves changing our focus – when we change our focus we change our lives!
If you’ve already taken an NLP Practitioner training, the Master Practitioner training goes into real depth about changing focus – our next one starts at the end of April. If you haven’t, then find out how the NLP Practitioner can change your life now!